Frequently Asked Questions
Frequently Asked Questions
This page includes answers to frequently asked questions related to the Town of Van Buren. If your question is not addressed here, please contact the appropriate town department. If you are unsure which department to contact, reach out to the Town Supervisor’s office for assistance.
What is your location and hours of operation?
Van Buren Town Hall
Location: 7575 Van Buren Road, Baldwinsville, New York 13027 (Get Directions)
Hours: Monday-Friday | 8:30am – 4:00pm (Excluding Holidays)
Parks & Recreation | Buildings and Grounds Dept.
Location: 7350 Canton Street, Baldwinsville, New York 13027 (Get Directions)
Hours: Monday-Friday | 8:30am – 4:00pm (Excluding Holidays)
Highway Dept. Garage
Location: 3417 Walters Road, Syracuse, New York, 13209 (Get Directions)
Regular Hours: Monday-Friday | 7:00am – 3:30pm
Summer Hours: Monday-Friday | 6:00am – 4:30pm
Who do I contact for a sewer emergency or back up?
Sewer Emergencies: (315)435-3157
Contact the Onondaga County Department of Water Environment Protection at (315)435-3157 for sewer emergencies. For general inquires, contact the administration office during business hours at (315)435-2260.
WEP Business Hours: Monday-Friday | 9:00am – 3:00pm
Who do I contact for water service?
Water Emergencies (OCWA): (315)475-7061
If you live outside the Village of Baldwinsville, contact OCWA at (315)455-7061 Press 3355 for customer service. Emergencies after hours call (315)475-7061.
Village of Baldwinsville residents and those in the Maple Road Water District should contact the Village of Baldwinsville at (315)635-3521.
OCWA Business Hours: Monday-Friday | 8:00am – 4:30pm
Who does garbage and yard waste pick up in Van Buren?
Garbage pick up is private and you can view a list of private haulers here.
Yard Waste: Yard waste must be brought to the Amboy OCRRA Facility. For more information, please see below or visit their website for more info.
Location: 6296 Airport Rd, Syracuse, NY 13209 (Get Directions)
Phone: (315)453-2866
Hours: Monday-Friday | 7:30am – 3:30pm (Excluding Holidays)
Seasonal Hours: This site is open on Saturdays from the first weekend in April through the weekend before Thanksgiving.
Holiday Closings: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Does the town pickup Christmas trees
Yes, please place it at the roadside, not in the roadway, and the Highway Department will handle pickup. For more information, contact them at (315)635-3009.
Who do I contact for dog control issues?
For all dog control related issues, contact the SPCA. For after hours call 911.
Contact Information:
Phone: (315)454-0928
After Hours Phone: Call 911
Hours: Monday-Saturday | 11:00am – 4:00pm (Closed Sunday)
Who do I contact for building permits?
For questions regarding building permits, you can contact the Code Enforcement Office at (315)635-3009 or visit their webpage.
Where do I find information on park and recreation programs?
For information on parks and recreation programs or pavilion rentals, use the associated buttons below or call (315)638-4727.
Does Van Buren Park have a pool?
Yes, you can find information about the Van Buren Pool and swim lessons below. For additional details, use the buttons below to visit the relevant pages.
Van Buren Pool:
Open & Close Dates: To Be Determined
Address: 7350 Canton Street Rd, Baldwinsville, NY 13027 (Get Directions)
Fees: Van Buren Residents: $3.00/person Daily | Non-Residents: $5.00/person Daily
Swim Lessons 2025:
Registration: Begins April 28th
My mailbox was hit by a town plow, who do I contact?
If you live on a town-plowed road, contact the Van Buren Highway Department at (315)635-3009.
For county-plowed roads, contact the Onondaga County Highway Department at (315)484-1550.
Who do I call about a dead animal in the road?
If the animal is on a town road, contact the Van Buren Highway Department at (315)635-3009.
If it is on a county road, call the Onondaga County Highway Department at (315)484-1550.
If you’re unsure whether the road is town- or county-maintained, click here for more information.